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Terms of Service

Terms of Service

Luxury Japan Corp. (the “Company”), which is delegated by Luxury Japan Tourism Organization (the promoter of the website Luxury Japan Virtual Travel Market (the “Website”)), sets out the basic terms of service for the Website (these “Terms”) as follows. 

Article 1 Application of these Terms

1.    These Terms set out the matters that the Member Company set out in Article 3 should comply with when using the Website. 

2.    Please read and agree to the following terms before using the Website. If you do not agree to the following, please do not use the Website. By using the Website, you are agreeing to all of the following terms. 

Article 2 Website

1.    The Website provides opportunities for business in order for Member Companies to enter into sales agreements, service agreements, and other agreements with each other regarding products, rights, etc. (the “Member Company Agreement”). Accordingly, the Company has no responsibility, rights, or authority as a party to any Member Company Agreement and bears no responsibility regarding the Member Company Agreements. 

2.    The Member Company Agreements are formed in accordance with the intent of both parties in relation to the terms and conditions, etc. of the transaction between the Member Companies. Please thoroughly confirm the terms and conditions of the transaction between the Member Companies and ensure that the Member Companies themselves determine whether to carry out the transaction. 

3.    In these Terms, “Seller” means any travel agent that develops and sells travel products with the national and local government’s inbound tourism department and DMOs, and exclusive hotels and Japanese-style inns (ryokan) or any other Japanese company that arranges products for wealthy customers. 

4.    In these Terms, “Buyer” means Japanese and foreign companies, such as agents, companies and finance companies, that engage with wealthy customers who take trips that cost at least 1,000,000 yen per person per trip. 

Article 3 Member Companies

1.    In these Terms, “Member Company” means any party that applies to register on the Website in the manner prescribed by the Company after accepting these Terms in accordance with the process specified by the Company and that the Company approves. 

2.    If the Company deems any party that applies to register on the Website inappropriate for registration as the Member Company, the Company will not acknowledge that party’s registration as the Member Company or may cancel that party’s registration, even after registration is approved. 

3.    Any Member Company that is already registered may not apply for multiple registrations as the Member Company. 

4.    “Buyer” means a company that purchases travel products, and ryokan and hotel services from overseas as well as in Japan. Accommodation facilities, tour operators, DMCs, companies that arrange tour guide interpreters, local government, DMOs, Japanese heritage organizations, and local government that provide travel-related services correspond to the “Seller.” 

Article 4 Terms and Conditions of Application for Membership

If the following conditions are met by the respective company, that company may apply for membership. After applying for membership, a review is carried out and notice of the results of the review is given to the company. 
1.    Buyer company
(1)    The company organizes travel to destinations including Japan
(2)    The company demonstrates a track record in providing services to wealthy customers 
(3)    At least one year has passed since the company was incorporated 
(4)    The registered leader is management level with the authority to procure travel products for wealthy customers 
(5)    Any travel company that is not a member of an exclusive travel agency network cites at least 1 reference 

2.    Seller company 
(1)    Hotels and ryokan 
(A)    The company has sufficiently created a system that accepts wealthy travelers 
(B)    The company has guest rooms that cost at least 100,000 yen per room per night for 2 guests 
(C)    The company can handle dietary requirements such as gluten free diets 
(2)    DMCs and tour operators 
(A)    The company has sufficiently created a system that accepts wealthy travelers 
(B)    The company has a track record of accepting wealthy travelers 
(3)    Local government and DMOs 
(A)    The company is promoting, or plans to promote, to attract wealthy travelers as customers 

Article 5 Membership Fee

1)The period of membership in the Service is 1 year for the Seller, and the membership fee varies depending on the package. Fees are charged from the month after the application month.
Package program // features Standard package Active package Promotional package
(active package+
video streaming
package)
Membership registration
(incl. review)
Listing of facilities
(images, videos, etc.)
Registration of travel products
(travel products, marketed products, etc.)
Use of web meetings
(Buyer/Seller⇔Seller)
×
Webinar services
(use of webinar function: once a year)
×
Email newsletter
(distributed by LJTM)
×
Use of mypage
(administration function)
Use of payment system ×
Video streaming
(Page before login)
× ×
Usage fee
(p.a./incl. tax)
Free 660,000 yen 4,510,000 yen


2)The video streaming service involves the streaming of footage from video webinars produced by the Seller and participating companies for the Luxury Japan Channel.

3)バThe membership period for the Buyer, whether a Japanese or foreign company, is perpetual, unless the Buyer withdraws or the Company cancels its registration, and there is no fee for the Buyer during the membership period.

4)Payment of the membership fee is made by credit card or bank transfer.

5)If the Member Company terminates membership during the year of use or the Service is suspended or withdrawn[revoked] in accordance, the membership fee will not be refunded based on a per diem calculation.

6)The Company automatically continues the Service with the Member Company unless a notice of termination is given in accordance with the following article.

Article 6 ID

1.    The Member Company must use the email address and password registered with the Company (collectively, “ID”) to use the service provided by the Company (the “Service”). 

2.    The Member Company is individually responsible for the use and management of its ID, and must not disclose that information to any third party as the ID for the Service or allow any third party to use the ID. The Company may deem any act in relation to the Member Company carried out correctly using that Member Company’s ID as an act carried out in accordance with that Member Company’s intent, and the Member Company is responsible for any act or result of an act regarding the Service that is carried out using the Member Company’s ID, regardless of whether the act is due to the Member Company’s negligence. 

3.    If the Member Company’s ID is stolen, the Member Company forgets its ID, or the Member Company establishes that the Member Company’s ID is being used by a third party, the Member Company must immediately report to that effect to the Company and follow the Company’s instructions on the appropriate response to take. 

4.    In principle, the Member Company may have 3 IDs per Member Company. If the Member Company wishes to have more than 3 IDs, the Member Company may obtain an additional ID by applying to the Company to that effect and obtaining the Company’s approval. In that case, the Member Company must pay 33,000 yen per annum per additional ID (including tax) to the Company for the additional ID. 

5.    If, by using a third party’s ID without authorization, the Member Company causes damage to that third party or the Company, the Member Company is responsible for compensating that party for the damage incurred. 

Article 7 Registration Information

1.    The Company must appropriately hold and manage all registered information, including the Member Company’s ID, with the due care of a prudent manager. The Member Company’s registered information includes information that is available to the public via the Website (the “Public Registration Information”) and information that is not available to the public via the Website (the “Private Registration Information”). 

2.    The Company must manage and handle the Member Company’s registration information appropriately, and the personal information (meaning “Personal Information” defined in the Personal Information Protection Act) contained in the Member Company’s registration information is handled in accordance with the section Handling of Personal Information on the Website set out separately. 

3.    The Member Company must indicate the category of public or private registration information at its own responsibility using the prescribed method on the registration screen when registering the information. If the Member Company indicates that the registration information is public, the Member Company will be deemed to agree to making the Member Company’s registration information public on the Website at the time the Member Company inputs the information and applies for registration of the Member Company. 

4.    The Member Company is individually responsible for any damage incurred by the Member Company as a result of information input by the Member Company as Public Registration Information and made public, and the Company is not responsible for such damage. 

5.    The Member Company must not report any falsehood in relation to any item in the registration information input or reported at the time of registration. 

6.    If there is a change to the Member Company’s address, telephone number, email address, or other registration information, the Member Company must promptly carry out the prescribed procedures to change that information. The Member Company is individually responsible for any damage incurred by the Member Company as a result of not carrying out the procedures for changes, and the Company is not responsible for such damage. 

Article 8 Termination

1.    When terminating the user agreement for the Service due to the expiration of the Service period, the Member Company may follow the cancellation procedures by notifying the Company of the cancellation at least 20 days before the expiration date of the Service period in accordance with the Company’s designated website. The termination date is the date on which the Service cancellation procedures are completed. 

2.    Even if the Member Company terminates the Service user agreement, the Member Company may subsequently apply for the Service again. 

Article 9 Use of web meetings

1.    Even if the Buyer and the Seller close a deal in a separate online meeting, no brokerage fees may be claimed. The Company is not responsible for transactions between the Buyer and the Seller.

2.    In the case of a meeting with an overseas Buyer, the Company may act as an agent and have an interpreter attend the meeting. Prior training and an agreement are necessary. Please contact the Company with regard to the details thereof. 

3.    No system fee is charged for individual negotiations. 

Article 10 Webinars

1.    Regular webinars are held for Buyers. Webinars for overseas Buyers are held in English and those for Japanese Buyers are held in Japanese. In principle, no membership fee is charged for these tours. 

2.    Sellers may participate in 1 webinar a year and transmit the webinar around the world. In principle, no membership fee is charged for these tours. 

Article 11 Registration Page for Travel Products, Product Price Settlement Method and Fee

1.       If the Seller sells products using the product registration page, the product price is paid by credit card payment, in principle.
 
2.      The Seller bears the transfer fee for payments from the Company to the Seller.
 
3.      If the Buyer purchases products using a credit card, the Company shall deduct the amount equivalent to 5% of the product price from the product price as a credit card settlement fee and transfer the entire amount to the account designated by the Seller at the end of the month after the month in which the entire amount is transferred by the Buyer to the account designated by the Company, unless agreed otherwise.
 
4.      If the Buyer purchases products by bank transfer, the Buyer shall deposit the entire amount of the product price in the account designated by the Company within the period designated by the Seller. Further, the Buyer bears the transfer fee. The Company shall deduct the amount equivalent to 5% of the product price from the product price as a remittance fee in Japan or settlement fee and transfer the amount to the account designated by the Seller at the end of the month after the month in which the amount is remitted to the Company’s account, unless agreed otherwise. If there is a shortfall in the payment, the Seller shall claim that shortfall directly from the Buyer at Seller’s responsibility and obtain the payment. In that case, if there is a shortfall in the payment to the Company as the transfer fee, the Seller shall pay that shortfall to the Company.
 
5.      If, after the Company transfers the amount of money to the Seller in accordance with Paragraph 1, there is a cancellation or change regarding the sold product, the Seller mustshall promptly notify the Company to that effect, and if the product price is reduced, the Seller mustshall carry out the procedures for providing a refund to the Buyer, and if the product price is increased, the Seller mustshall pay the amount equivalent to 5% of that increased portion to the Company.
 
6.       The currency for all transactions using the Service and the various fees incidental thereto is Japanese yen.

Article 12 Cancellation of the Member Company Agreement

1.    The Buyer must comply with the cancellation policy, and cancellation after the cancellation period set out by each Seller will incur a cancellation fee. The Company bears no responsibility for cancellation regarding transactions between the Buyer and the Seller. 

2.    Refunds when using a credit card are carried out by refunding the amount payable less the cancellation fee to the credit card in accordance with the cancellation policy in the period prescribed by the relevant credit card company. 

Article 13 Credit Card Options

The credit card payment options include VISA, Mastercard, AMEX, and JCB. 3D Secure is enabled for secure transactions. 

Article 14 Prohibited Matters for Member Company

The Member Company must not carry out any act that falls under the following items (the “Prohibited Acts”), either intentionally or negligently, when using the Service. If the Member Company carries out any of the Prohibited Acts, the Company may suspend the Member Company’s use of the Service, cancel the Member Company’s eligibility to access the Service, or take other measures that the Company deems appropriate, without notification. The Company will not accept any inquiries or complaints in relation to those measures, and the Company is not responsible for disclosing the reason for its decision. 

1.    Any act that offends public order and morals; 

2.    Any act linked to a criminal act; 

3.    Any act that infringes the intellectual property rights (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights, and know-how), image rights, privacy rights, or other rights of another Member Company, a third party, or the Company; 

4.    Any act for the purpose of soliciting an organization, service, activity, etc. that is unrelated to the Website; 

5.    Any act that causes trouble to or disadvantages another Member Company, a third party, or the Company, or any act that defames such party, or discredits or damages the reputation of such party; 

6.    Any act that causes the Website’s system infrastructure to malfunction by using, providing, or otherwise introducing a harmful program, such as a computer virus, or any act that obstructs the administration of the Website by the Company; 

7.    Pre-election campaigning, election campaigning, or any similar act, or any act that conflicts with the Public Offices Election Act; 

8.    Any act that causes monetary advantage or disadvantage, such as a sale and purchase with another Member Company or a third party, using a method not approved by the Company; 

9.    Any act that is deemed to have an adverse effect on a minor; 

10.    Sending spam email or an email to any unspecified Member Company, or any demand or request to read such email, respond to a survey, or forward such email to another Member Company or a third party; 

11.    Publishing information that identifies an individual, whether the publishing party or a third party; 

12.    Unauthorized reproduction or redistribution of any email from the Company or any content from the Website; 

13.    Violation of laws and regulations; 

14.    Promotion of any of the acts in the preceding items; 

15.    Any act determined by the Company as likely to fall under the preceding items; or

16.    Any other act that the Company deems inappropriate. 

Article 15 Transfer of Information Between Member Companies

1.    The Company is not responsible for the transfer of information between Member Companies via the Website or any act carried out incidental thereto. 

2.    If the Company, another Member Company, or a third party incurs damage due to the information transmitted between the Member Companies via the Website being infected with any type of virus, the Member Company that posted the information must compensate for that damage. The Company is also not responsible to any Member Company or third party for that damage. 

Article 16 Attribution of Rights

1.       All intellectual property rights (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights, and know-how) in relation to any content (such as text, images, video, and voice recordings) posted by the Company on the Website and other rights are attributable to the Company or any other copyright holder, unless specifically set out, and the Member Company may not use any information obtained by using the Website by any method other than that specified by the Company, except with the Company’s approval.
 
2.       Rights relating to all trademarks (meaning service marks and trademarks) posted on the Website belong to the Company or the rights holder that approves use by the Company. The trademarks posted on the Website may not be used without the Company’s or the licensor’s (if the Company posts any trademark with a license) prior permission.
 
3.       If intellectual property rights (including, but not limited to, copyrights (including rights prescribed in Article 27 and Article 28 of the Copyright Act), design rights, patent rights, utility model rights, trademark rights, and know-how) are generated from the content posted by the Member Company via the Website or the service provided via the Website, those rights will be available to the Company. The same applies to illustrations, advertising copy, plans, and other content submitted by the Member Company for solicitation carried out by the Company via the Website or the service provided via the Website.
 
4.       The Member Company must not exercise the moral rights of the author against the Company or a third party that obtains the legitimate right or receives a license for the legitimate rights from the Company. Please note that information on the Website may be published in newspapers, magazines, etc. or issued as a publication. However, personal information (such as names and addresses) will not be made public without the Member Company’s prior approval from the perspective of protecting personal information and protecting privacy. For details, see the section Handling of Personal Information on the Website.

Article 17 Sending and Receiving Emails

1.    If the Member Company sends or receives an email to or from the Company as the Member Company, the Member Company must use the same email address as that registered with the Company. 

2.    The Company bears no responsibility even if the Member Company is disadvantaged or incurs damage as a result of sending or receiving an email using a different email address to that registered with the Company. 

3.    The Company may select and decide on any information posted by the Company on the Website or information in emails sent to the Member Company. 

4.    If replying to an email from the Company, the reply method specified by the Company must be used. 

5.    The Company bears no responsibility even if the Member Company is disadvantaged or incurs damage as a result of replying using a different method to that designated by the Company. 

6.    The Member Company is responsible for the content in the body of emails sent as the Member Company. 

Article 18 Advertising of Products

Advertising for products, etc. is prepared based on product, etc. marketing and on materials provided by the supplier, and the Company is not responsible for the content of the advertising. The Member Company acknowledges this in advance. 

Article 19 Posts Regarding Products

Posts and marketing regarding the product, etc. are carried out independently by the Seller at its own responsibility. The Company is not responsible for the details of the product, and the Buyer acknowledges this in advance. 

Article 20 Cancellation of Member Company Eligibility

1.    If the Member Company falls under any of the following items, the Company may cancel the Member Company’s eligibility without approval from the Member Company. 
(1)    If the Member Company is found to force the sale of another item on the Seller other than for the purpose of the Buyer purchasing a travel product; 

(2)    If the Member Company eligibility is used improperly; 

(3)    If the Member Company uses the Website for profit in a way not approved by the Company; 

(4)    If it is recognized that there is a falsehood in the Member Company’s registration information; 

(5)    If the Member Company is found to have carried out an act that is likely to threaten the reputation or social status of the Website; 

(6)    If the Service or the Company’s system is used improperly; 

(7)    If the Member Company neglects to make a payment to the Company when using the Service; or

(8)    If the Member Company otherwise breaches any of the provisions of these Terms. 

2.    If the Member Company loses its eligibility, whether due to cancellation, withdrawal, or any other reason, the Member Company will lose all rights that it holds in relation to the Website. 

Article 21 Outsourcing

The Company may outsource services such as system operation and maintenance, product delivery, and credit card settlement, to an affiliated business operator.

Article 22 Responsibility

1.    In addition to the matters individually set out in these Terms, if the Member Company intentionally or negligently causes damage to the Company or a third party in relation to the use of the Website or use of the service provided via the Website, the Member Company must compensate that party for that damage at its own responsibility and expense. 

2.    If a conflict arises with a third party or the Member Company causes damage to a third party in connection to the use of the Website or use of the service provided via the Website, the Member Company will resolve that conflict or damage at its own responsibility and expense. 

3.    If the Company or a third party receives a complaint, claim, or other demand from another company or a third party due to information posted by the Member Company or other grounds attributable to the Member Company, the Member Company must resolve that complaint, etc. at its own responsibility and expense. In that case, if the Company or the third party incurs damage, the Member Company must compensate for any damage incurred by the Company or the third party. 

Article 23 Exemption

1.    The Company must prudently prepare and manage all information posted on the Website, but the Company bears no obligation to investigate or guarantee the integrity, accuracy, usefulness, or appropriateness of the various information or services provided by the Company. 

2.    The Company has the right to edit and reorganize information, etc. such as text, images (including videos, still images, and sketches), and voice recordings provided by a third party (including the Member Company), and the Member Company may not state any objection thereto. However, the Company bears no obligation to carry out such editing, etc. 

3.    The Company does not guarantee the integrity, accuracy, usefulness, or appropriateness of the information and services provided by the Company to the Member Company. The Company is not responsible even if the Member Company incurs damage originating from the information provided (including physical, mental, and financial damage). 

4.    If the Member Company posts its ID, personal information, or information that can identify an individual in the content provided by the Company on the Website, it will be deemed that the Company obtained the Member Company’s agreement to disclose the personal information set out in Article 4, Paragraph 2, and the Company is not responsible therefor. 

Article 24 Deletion of Data, etc.

1.    If the data stored by the Member Company on the equipment for the Website (including data stored by a third party following the establishment of a database service; hereinafter the same) exceeds the prescribed retention period or volume set out by the Company, the Company may delete that data without providing prior notice to the Member Company. Data, etc. registered by the Member Company on the equipment for the Website may be deleted without prior notice to the Member Company due to the need for website management or maintenance. 

2.    The Company is not responsible for deleting data, etc. in accordance with the preceding paragraph. 

Article 25 Interruption or Suspension of Service

1.    The Company may temporarily interrupt or suspend all or part of the Service without prior notice to the Member Company in any of the following cases. 
(1)    Scheduled system maintenance or updates for the Website or any network connected thereto, and in emergency cases; 

(2)    If provision of the Service is difficult due to force majeure, such as fire, power outage, or natural disaster; or

(3)    If it is otherwise deemed difficult for the Company to provide the Service due to unpredictable events. 

2.    In case of the preceding paragraph, the Company is not responsible for any disadvantage or damage incurred by the Member Company. 

Article 26 Changes to or Discontinuation of Service Content

1.    The Company may change or discontinue the content of the Service at its own discretion without the Member Company’s approval. 

2.    In case of the preceding paragraph, the Company is not responsible for any disadvantage or damage incurred by the Member Company. 

Article 27 Website Exemptions

1.    The Company has the right to investigate, manage, or delete the exchange of information between the Member Companies, including contributions to the Website and the exchange of messages, but bears no obligation to investigate, manage, or delete such information, etc. 

2.    The Company bears no responsibility if it is difficult or impossible to connect to the Website or there is a malfunction that makes all or part of the Service not applicable or incomplete, and users of the Website must not enforce liability against the Company for that malfunction. 

3.    The Company is not responsible for any problems between Member Companies, between the Member Company and a third party, or between third parties. The parties must resolve any problem that arises, without including the Company. 

4.    If a dispute arises in relation to the provision of the Service by the Company, the Company receives a claim from any Member Company or a third party, a judgment, etc. is made in a court recognizing compensation for damage or other responsibility, and the Company responds, the Company may claim all expenses for that dispute (including damages, litigation costs, and attorney fees) from the Member Company that is the source of the problem. 

5.    The Company is exempt from any responsibility for damage incurred by the Member Company or a third party from the Website or the services provided via the Website. 

Article 28 Amendment of these Terms

The Company may amend these Terms at its own discretion. When amending these Terms, the Company will make such amendments known by establishing a reasonable period beforehand, and stating that these Terms will be amended, the amended details, and the effective date on the Company’s website, or other appropriate method. The amended Terms are effective from the effective date displayed on the Company’s website, unless otherwise set out by the Company. 

Article 29 Governing Law and Jurisdiction

The interpretation and application of these Terms is governed by the laws of Japan. The Tokyo District Court is the court of first instance with exclusive jurisdiction over any dispute in relation to the use of the Service. 

1.    The Member Company and the Company will consult in good faith and resolve any issue arises between the Member Company and the Company in relation to use of the Service that cannot be resolved by these Terms or provisions set out separately by the Company. 

2.    The Member Company and the Company agree that the Tokyo District Court has exclusive jurisdiction as the court of first instance over any dispute that arises in relation to the Service. 

Article 30 Protection of Personal Information

1.       Affiliate company Club Concierge Corp. has obtained the Privacy Mark from JIPDEC.
 
2.       The Company manages and administers the Member Company’s information with care, and makes efforts to protect that information appropriately.
 
3.       For details on the Company’s personal information protection guidelines, see the section Handling of Personal Information on the Website.

Article 31 Recommended Environment for the Website

We recommend the following environment when browsing the Website. Parts of the Website may not be usable in non-recommended environments. 
 
Browser:     Microsoft Internet Explorer 11.0 or higher 

Article 32 Linked Websites

1.    In principle, links may be made to the Website, but links from websites that infringe on public order and morals or illegal websites are strongly refused. When providing a link, please clearly state that the link is to the website of the Company (i.e., Luxury Japan Corp.). 

2.    Websites other than the Website that post a link to the Website (the “Linked Website”) are managed at the responsibility of the Linked Website’s administrator. Member Companies should follow the terms of service of the Linked Website when using the Linked Website. The Company is not responsible for the content of the Linked Website or any damage incurred as a result of using the Linked Website. 

Article 33 Cookies

1.    Cookie technology may be used on the Website for the following purposes. 
(1)    To allow the user to use the Website more conveniently when revisiting the Website; and 

(2)    To measure and analyze the use of the Website 

2.    If the user visits a website that issues cookies, a cookie is recorded on the user’s computer, but the recorded information does not include any information that can be used to identify an individual user. 

3.    Users may refuse cookies by adjusting their own browser settings. However, in that case, parts of the Website may no longer be usable. 

 

Article 34 Analytics Tools to Improve Services on the Website

Parts of the Website use the following web analytics tools to provide an easy to use, helpful information service for the user. Please read the following websites for the privacy policies of the web analytics tools.

1.          Google Analytics
https://policies.google.com/privacy
2.           Google Ads
https://policies.google.com/technologies/ads?hl=en
3.           Facebook Ads
https://www.facebook.com/policies/ads/#
 
Established:        October 26, 2021
 
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